Our Services

Our services at the Croft include emotional and practical support. Our support can include referrals, signposting, food parcels, general advice about the prison, or just a listening ear and a cup of tea.

We aim to shape our service to what our visitors need, and will either provide direct support, or signpost you to another service that can offer specialised support. The way we support our visitors can change day to day, but we will always be empathetic, non-judgemental and a safe space for our visitors.

Support and Advice

We provide emotional and practical support for our visitors, and we do this from our family room, by telephone and online.

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Help With the Prison

We can advise on prison processes and offer support with any problems or worries you may have.

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Contacting a Prisoner

There are many ways to keep in touch with your loved one. Our team will be happy to signpost you to resources and help you get set up.

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Walkthrough Video

Our very own team members feature in a walk-through video for visiting the prison. Click below to watch and find out more about what visiting for this first time is like.

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Sensory Room

We have recently opened our new sensory room next to our family room. This is open for all children but speak to one of our team if you would like a private visit.

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Visiting Timetable

We post the latest timetables both on our website and on our social media. Get in touch if you'd like to sign up to receive this by email as soon as it's out.

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Keeping in Touch

We have a quarterly Visitor's Forum and regularly run events. Our Facebook page is kept up to date with future activities and events.

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Our Podcast

We are in the process of establishing a podcast. Click below to listen to our introductory episode and find out a bit more about us.

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What People Say About Us

Family Member

I know that I can rely on the Croft being here if I need to check anything. I get really stressed and confused, you guys help calm me down and explain things.

Family Member

Thank you, you really helped me so much and are so understanding of what I’m going through.

Family Member

Thanks for putting me in touch with Families Outside, they've been a great help and the Support Worker is really down-to-earth. She listens to me, she gets me and gets what I need. I know that I can phone her anytime.